Frequently Asked Questions

Everything you need to know about shopping with KAZO TOYS

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by destination, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are the toys safe for children?

Absolutely. All KAZO TOYS products undergo rigorous safety testing and comply with international toy safety standards, including ASTM and CE certifications, to ensure they are non-toxic and durable.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer gift wrapping services?

Yes, we offer premium gift wrapping and personalized notes for a small additional fee. You can select this option directly on the product page or during the checkout process.